Supervisor Observations and Training Lead to Employee Behavioral Change
Alchemy Systems, global leader of innovative technologies and services, released an important new study on improving food safety and productivity. Researchers determined that supervisor-driven observations, coupled with effective training, can improve safety compliance by up to 26 percent.
"Improving food safety is an ongoing industry concern considering the number of recalls and contamination incidents we see in the news," said Jeff Eastman, CEO of Alchemy. "This study clearly shows that training, coupled with corrective observations by front-line supervisors can drive behavior change, improve safety and increase productivity."
The research was independently conducted at food manufacturing and processing plants in the United States during a 15 month duration. The study measured front-line worker compliance before training, after training and for up to six supervisor-driven observation cycles. In each observation cycle, a supervisor observed employee compliance to a detailed checklist of process steps and actions. If necessary, the supervisor provided coaching or scheduled additional training. The observation and corrective action process was repeated to lock-in the behavioral change.
"The study clearly shows that employee behavior can be changed with training, coaching and corrective observations," said Robert Meyer, study designer and coordinator. The study found that average pre-training compliance rate was only 68 percent. After receiving process-specific training, compliance improved to 82 percent. The 14 percentage point jump demonstrates the value of effective training on actual employee behavior. After three observations, compliance increased to 94 percent.
"Today progressive companies are using corrective observations processes to drive behavioral change and long-term cultural change," said Laura Dunn Nelson, VP of Technical Services & Business Development at Alchemy, who is an industry veteran with more than 25 years of experience implementing food safety and quality control programs.
The 26 percentage point improvement has two major implications for companies trying to build a food safety culture. First, companies need to take a training validation approach that deploys effective training, measured learning and targeted coaching. Second, supervisors can play an even more critical role in food safety if they have the right process understanding and tools to observe and measure compliance.
The study is available for download on the Alchemy's website http://bit.ly/Hm31oS.
About Alchemy Systems
Alchemy is a global leader of innovative technologies and services designed to align employee behavior with a company's quality and safety commitments. From farm to fork, we focus on building successful safety cultures for large, diverse workforces. Over the last decade, we have partnered with our customers to increase productivity, ensure regulatory compliance, foster safe working environments, and produce quality products. For more information, please go to alchemysystems.com.