As global concerns surrounding the COVID-19 coronavirus outbreak continue to escalate, Balchem Corporation has created the following COVID-19 Action & Response Plan to ensure we can provide an adequate supply of key products to our valued clients, while also ensuring the safety and security of our dedicated employee teams.
- Balchem Travel and Site Visit Restrictions: Balchem has restricted all non-critical business travel, both domestic and international, to ensure the safety of our employees and customers and help contain the spread of the virus; this restriction does not impact commuter travel.
- U.S. Operations; Inventory Stocks: Balchem manufacturing facilities currently continue uninterrupted. Further, we are increasing stocks of key raw and finished materials to minimize, where reasonably possible, supply disruption. Additional inventories of key products may be staged at other Balchem locations for ease and redundancy of distribution. We are also working with customers to build safety stock levels at customer locations able to hold additional volumes.
- Continuity of Service and Support: Our customer service teams will continue to service all orders and we do not presently anticipate any disruption to our order entry process. Please continue to place your orders as you have in the past. While our sales and technical personnel may not be available for personal site visits to your location due to Balchem travel restrictions, our teams do have adequate equipment and connectivity to support you through digital video conferencing, webinars, and normal phone and email support.
Balchem's corporate and local leadership are monitoring this rapidly evolving situation and are committed to keeping our valued customers informed as conditions warrant any further updates. Please know that we are thinking of you and your families, friends, and colleagues, and we are committed to providing the support you need.
Thank you for your continued understanding and loyalty as we work through these challenging issues. Contact us at firstname.lastname@example.org with any questions or contact your sales representative for more information.